Door Delivery
Deliver to customers across major cities and serviceable regions.
- Local delivery in supported cities
- Reattempts and schedule windows
- Order status visible to the seller
Delivery & Collection
Delivery & Collection
How MFT moves orders to customers — door delivery, PUDO pickup points, and structured returns.
PUDO Pickup Points
Give customers trusted local places to collect and return parcels.
- Pharmacies, mini-marts, and trusted neighborhood shops
- Convenient collection windows for customers
- Lower failed-delivery rate than door-only flows
Returns Handling
Support failed, returned, or exchange orders through structured return flows.
- Returns received at PUDO points or warehouses
- Inspected and either restocked or flagged
- Clear status back to the seller
FAQ
Common questions
Straight answers on how this part of the operation runs.
The rider logs a reason code, and the parcel is rescheduled up to the number of attempts agreed at onboarding. After that it is held at a nearby PUDO point for collection or returned to the hub, so it never sits in limbo without a decision.
The parcel is dropped at a vetted local shop, pharmacy, or agent near the buyer, who is notified and collects it at their convenience with an order reference. It lowers cost per parcel and removes the repeat-attempt cycle on addresses that are hard to find or reach.
Refused, undelivered, and buyer-initiated returns come back to the hub, are quality-checked against your return rules, and are restocked, returned to sender, or disposed of on your instruction. Each parcel carries a reason code so you can see whether the driver is the problem, the address is, or the product is.
Beyond each market's core coverage, routes are quoted case by case on volume, product type, and last-mile access. We would rather price a route honestly than accept it and miss the delivery window.
Yes. Order confirmation and delivery notifications run over WhatsApp in supported markets, so the buyer is expecting the rider rather than being surprised by one. Templates and settings are agreed with you before anything is sent.
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