WhatsApp Order Updates for Sellers
Your customers get delivery pings on WhatsApp. You get one daily read of what shipped, what failed, and what COD was reconciled — with exceptions pushed the moment they happen.
Why sellers switch updates on
Fewer failed deliveries
A customer who knows the parcel is out today is home for it. Out-for-delivery pings cut the wasted second attempt.
Faster COD reconciliation
Every collection is reconciled per order and shown on a line-item remittance statement, so finance stops chasing riders for cash totals.
No chasing for status
Exceptions reach you on WhatsApp as they happen. You stop asking where an order is and start acting on the handful that need you.
Inside WhatsApp Order Updates for Sellers
- Customer delivery pings: dispatched, out for delivery, delivered, failed, returned
- Per-event toggles and quiet hours, configurable per merchant
- Editable WhatsApp templates per market and language
- Daily seller summary: dispatched, delivered, failed, returned, COD reconciled
- Exception pings on WhatsApp the moment an order is refused, returned or lost
- COD remittance statement with line-item detail
- Returns reporting with reason-code trends
- One-reply customer opt-out, honoured on future orders
- CSV / PDF exports and scheduled file drops on request
The operational flow
- 1
Capture
Every operational event is captured at the warehouse, with the rider, at the PUDO, and at COD reconciliation.
- 2
Ping the customer
Each event fires the WhatsApp template you've approved, in the customer's language, inside your quiet-hour window.
- 3
Aggregate
Events are rolled up per order and per day into your reporting view.
- 4
Notify you
Daily summary lands on your preferred channel; exception pings go out as they happen.
- 5
Reconcile
Weekly statements for delivery, COD, and returns close the loop on the prior period.
Coverage
Live in all eight MFT markets, with one unified seller view — not one report per country.
Who this fits
Hands-on founders
Founders who want a five-minute morning read of what shipped, what didn't, and what to act on.
Ops teams
Ops managers reconciling delivery, COD, and returns against orders in their own system.
Finance
Finance teams matching COD remittance and returns write-offs against accounting.
Common questions
What updates do I actually get?
A daily WhatsApp or email summary covering dispatched, delivered, failed, returned, and COD reconciled — plus per-order detail whenever you need it. Exceptions (refused, returned, lost) ping you as they happen rather than waiting for the summary.
Do my customers get updates too?
Yes. Delivery pings go to the customer on WhatsApp at dispatch, out for delivery, delivered, failed and returned. Which of those events fire is configurable per merchant.
Can customers opt out of the pings?
Yes — one reply stops them. The opt-out is stored against that number, so future orders skip WhatsApp automatically.
Will messages go out at night?
No. Quiet hours are set per market, so pings queue until the next working window instead of waking your customers.
Which languages are the messages in?
English plus the local language of each market — Swahili, Nyanja, Luganda, Twi, Pidgin, Wolof or French. Templates are per market and fully editable.
What happens if the customer's number is wrong?
The message bounces back as an exception on your daily report, so the bad number is visible before the delivery attempt rather than after.
Can I export the data?
Yes. CSV and PDF exports of every report, and scheduled file drops for sellers running their own system on the other side.
Give your customers delivery pings and yourself one daily read.
Send your markets and monthly order volume on WhatsApp — MFT will configure your templates, events and quiet hours.