MFT Fulfillment Centre
Modern logistics fulfillment center with warehouse staff managing parcels, inventory, and e-commerce operations.
🇿🇲 Zambia · Nationwide fulfillment coverage

Fulfillment and COD delivery across Zambia.

MFT coordinates order preparation, customer confirmation, nationwide delivery, eligible ZMW cash-on-delivery collection and returns across all ten provinces, with service levels confirmed for each destination.

Request a Zambia fulfillment planCheck your destination
  • Nationwide door-delivery coverage
  • Lusaka coordination and daily dispatch
  • Scheduled routes across all ten provinces
  • ZMW COD through cash and supported mobile money
  • 5 verified Lusaka PUDO points
  • Destination-specific delivery windows
Zambia operating model

What MFT operates in Zambia.

Each line is the state operations has verified. Where something depends on your product or volume, it says so.

Inventory receiving & storage
Route-based
Coordinated from Lusaka — storage confirmed according to product, volume and approved stock location. No MFT-owned warehouse is claimed in Zambia.
Pick & pack
Route-based
Follows wherever your Zambian stock is confirmed to sit.
Door delivery
Live
All ten provinces, coordinated from Lusaka. Lusaka runs daily; outlying provinces move on scheduled runs.
Cash on delivery
Route-based
Collected in ZMW — cash, MTN MoMo and Airtel Money — on routes across all ten provinces for eligible orders; reconciled daily.
PUDO collection
Live
5 verified collection points in Lusaka. No PUDO points are configured outside Lusaka.
Returns
Route-based
Collected nationwide; return route and consolidation timing follow each destination's schedule.
Cross-border movement
Route-based
Kenya, Tanzania and Uganda movements are route-based and subject to documentation review.
WhatsApp order confirmation
Live
Pre-dispatch confirmation on WhatsApp in English and Nyanja. Customers who do not reply on WhatsApp are called by an agent before dispatch.
WhatsApp delivery pings
Live
Dispatched, out-for-delivery, delivered, failed and returned pings on WhatsApp in English and Nyanja. Customers who do not reply on WhatsApp are called by an agent before dispatch.

Not included: nationwide same-day delivery, freight forwarding, customs brokerage or an MFT-owned warehouse in Zambia.

All ten provinces are listed. Pick one to see dispatch frequency, service level, COD, returns and PUDO status.

Service availability

Check what is configured for your destination.

Pick the destination and, if your stock sits in another market, the origin. Answers come from the verified coverage rows — an unconfigured route says so rather than guessing.

This checker confirms what is configured. It does not book a parcel, quote a price or guarantee a service level.

Lusaka, Zambia

Row verified 2026-08-19 · Same-day dispatch on orders confirmed before midday CAT

  • Door deliveryAvailable

    1–2 working days. Same-day dispatch on orders confirmed before midday CAT.

  • PUDO collectionAvailable

    Collection points are published for Lusaka. The assigned point is confirmed per order.

  • Cash on deliveryAvailable

    Collected and reconciled in ZMW. Settlement terms are confirmed in your service schedule.

  • ReturnsAvailable

    Refused parcels are collected, reason-coded and returned on the same route. Disposition follows your written rule.

  • Cross-border into this marketNot needed

    Select a stock origin to check the corridor. Local stock needs no corridor review.

Confirm this route on WhatsAppRequest a plan
Coverage

All ten provinces, Lusaka daily and the rest on scheduled routes.

Lusaka is the coordination base. Every other province runs on a scheduled dispatch route with its own delivery window.

  • LusakaLusaka city and suburbsDaily · 1–2 working days
  • CopperbeltNdola, Kitwe, Chingola, MufuliraScheduled · 2–4 working days
  • CentralKabwe, Kapiri Mposhi, MkushiScheduled · 2–4 working days
  • SouthernLivingstone, Choma, MazabukaScheduled · 3–5 working days
  • EasternChipata, PetaukeScheduled · 3–5 working days
  • NorthernKasama, MbalaScheduled · 4–6 working days
  • MuchingaChinsali, MpikaScheduled · 4–6 working days
  • LuapulaMansa, SamfyaScheduled · 4–6 working days
  • North-WesternSolwezi, KasempaScheduled · 4–6 working days
  • WesternMongu, SenangaScheduled · 4–6 working days

Kenya, Tanzania and Uganda cross-border movements are route-based and subject to documentation review. Corridors: Kenya, Tanzania, Uganda.

See full route detail

  • Lusaka

    Live

    Lusaka city and suburbs

    Door
    Yes
    PUDO
    Yes
    COD
    Yes
    Returns
    Yes
    Service level
    1–2 working days
    Cut-off
    Same-day dispatch on orders confirmed before midday CAT

    Verified 2026-08-19

  • Copperbelt

    Scheduled runs

    Ndola, Kitwe, Chingola, Mufulira

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    2–4 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Central

    Scheduled runs

    Kabwe, Kapiri Mposhi, Mkushi

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    2–4 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Southern

    Scheduled runs

    Livingstone, Choma, Mazabuka

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    3–5 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Eastern

    Scheduled runs

    Chipata, Petauke

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    3–5 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Northern

    Scheduled runs

    Kasama, Mbala

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    4–6 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Muchinga

    Scheduled runs

    Chinsali, Mpika

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    4–6 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Luapula

    Scheduled runs

    Mansa, Samfya

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    4–6 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • North-Western

    Scheduled runs

    Solwezi, Kasempa

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    4–6 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

  • Western

    Scheduled runs

    Mongu, Senanga

    Door
    Yes
    PUDO
    No
    COD
    Yes
    Returns
    Yes
    Service level
    4–6 working days
    Cut-off
    Scheduled runs — confirmed at onboarding

    Verified 2026-08-19

Order to reconciliation

One Zambian order, end to end.

Confirmation, pick and pack, delivery, proof of delivery, COD and returns, in the order they happen.

  1. 1

    Stock arrives

    Inventory is received and counted in Lusaka. MFT's scope begins after destination-country customs clearance — MFT is not your customs broker.

  2. 2

    Order lands

    Your order file reaches MFT and is picked and packed against your SKU list.

  3. 3

    Customer confirms

    The customer is contacted on WhatsApp to confirm the order and delivery window before a rider is dispatched.

  4. 4

    Delivery attempt

    The parcel moves on a route MFT runs in Zambia. Service level follows the coverage row for that destination.

  5. 5

    Money and reconciliation

    Collected ZMW is reconciled line by line against your manifest, with the delivery outcome and reason code on the same statement.

Customs and clearance support depends on product type, route, destination market, and documentation provided.

ZMW COD, returns and exceptions

How kwacha collections and returns are controlled.

Collected and settled in Zambian kwacha, reconciled daily against your order manifest. Refusals and failed attempts are logged with a reason code.

Collection methods
cash at the door, MTN MoMo and Airtel Money
Settlement currency
Zambian kwacha (ZMW)
Reconciliation
Daily, against your order manifest
Payout
Confirmed in your Zambia service schedule
Returns
Returns can be collected nationwide; the return route and consolidation timing follow the applicable destination schedule.
Full Zambia COD workflow and exceptions
PUDO collection

5 verified PUDO points in Lusaka.

PUDO is separate from door delivery. Door delivery covers all ten provinces; PUDO collection is available only at the Lusaka points.

How PUDO collection works in Zambia
Storage

Storage and operating presence.

Storage and pick-and-pack are confirmed by product, volume and approved stock location.

Coordination office

MFT Zambia office

This is an MFT office for coordination and merchant support. It is not listed as an MFT-operated warehouse — storage is confirmed per product and volume. Zambian public holidays follow the national calendar; the office also opens Sunday and closes Saturday.

Storage arrangement

Where your stock actually sits

Storage and pick-and-pack are confirmed according to product, volume and approved stock location, coordinated from Lusaka. MFT does not claim to own a warehouse in Zambia; you are told where your stock will sit before you ship anything.

Regional merchant desk

One desk for every MFT market

Merchant enquiries for Zambia are handled on +1 289 969 7309. It is MFT's regional merchant desk, not a local Zambia line — one merchant channel deliberately covers every MFT market.

FAQ

Zambia fulfillment questions

Nationwide delivery, ZMW COD, PUDO, returns and getting started.

Yes. Door delivery covers all ten provinces. Lusaka is the coordination base and daily dispatch zone (1–2 working days); Copperbelt and Central run on scheduled routes at 2–4 working days, Southern and Eastern at 3–5, and Northern, Muchinga, Luapula, North-Western and Western at 4–6. Nationwide coverage does not mean nationwide same-day delivery.

Buyers pay in Zambian kwacha (ZMW) by cash at the door, MTN MoMo or Airtel Money. COD is available on all ten provinces' routes for eligible orders, and collections are reconciled daily against your order manifest, line by line. Daily reconciliation is not a daily payout: payout cadence and deductions are set in your Zambia service schedule.

Five verified PUDO collection points are currently recorded in Lusaka. PUDO is not available outside Lusaka; buyers elsewhere receive door delivery on their province's scheduled route.

Returns can be collected nationwide. Refused or undelivered parcels are logged with a reason code and come back on the destination's scheduled return route, so consolidation timing depends on the province. They are then checked against your return rules and restocked, returned or disposed of on your instructions.

Request a Zambia fulfillment plan with your product category, expected monthly orders and destination towns. MFT confirms the delivery windows for each destination, the approved stock location for storage and pick-and-pack, and your service schedule before stock moves. Kenya, Tanzania and Uganda cross-border movements are route-based and subject to documentation review.

Get a Zambia fulfillment plan.

Tell us your product type, monthly order volume and destination towns. We reply with the routes that apply, ZMW COD terms and the storage arrangement.

Talk to MFT about fulfillment in Zambia

One merchant desk handles enquiries for every MFT market. Messages open with Zambia context already attached, so you don't repeat yourself.

When we reply
09:30 AM – 06:30 PM Central Africa Time (CAT, UTC+2) · Mon, Tues, Wed, Thur, Fri, Sun

Every submitted form returns a tracking reference and a reply within 1 business day, on WhatsApp or email — the same commitment as the contact page.

MFT office
Kabulonga, Lusaka, Zambia

This is an MFT office for coordination and merchant support. It is not listed as an MFT-operated warehouse — storage is confirmed per product and volume. Zambian public holidays follow the national calendar; the office also opens Sunday and closes Saturday.

MFT supports major cities and serviceable regions. Exact delivery coverage, timelines, COD availability, and PUDO options depend on location, product type, order volume, and operating route.