COD & Customer Flow

Every collection is matched to the order manifest daily — parcel, amount, method, and rider. Payout is made in local currency on the cadence agreed at onboarding, with the reconciliation report attached so you can tie each payment back to specific orders.

Because an unconfirmed COD order is the single biggest source of failed delivery cost. Buyers are contacted before the parcel leaves to confirm the item, the price, and the address, which removes the orders that were never going to be paid for before you pay to move them.

The rider does not release the parcel. A refusal reason code is logged, the order is rescheduled or diverted to PUDO up to the agreed attempt limit, and the parcel is then returned to the hub for you to restock, retry, or recall.

Cash plus the dominant local rails in each market — M-Pesa in Kenya and Tanzania, MTN MoMo and Airtel Money in Uganda and Zambia, mobile money in Ghana, and instant bank transfer in Nigeria. The rider waits for the confirmation message before handing the parcel over.

Order status through the chain, exception reasons when something fails, and COD reconciliation against your manifest. The point is to give you the reason a parcel failed, not just the fact that it did.