COD Collection Support
Cash-on-delivery handled like an accounting discipline — collected at the door or counter, reconciled centrally, and paid out on a clear cycle.
Inside COD Collection Support
- Cash collection by rider or PUDO partner
- Daily deposit schedule with deposit IDs
- Order-level reconciliation against the COD ledger
- Refused-on-delivery routed back through returns
- Weekly remittance with a line-item statement
- Mobile-money alternative where supported
The operational flow
- 1
Collect
The rider or PUDO partner collects cash on handover and records the order reference against the deposit.
- 2
Deposit
Collected cash is deposited on the agreed daily cycle with a traceable deposit ID.
- 3
Reconcile
Deposits are matched to the parcels they relate to and posted against the seller's COD ledger.
- 4
Remit
Net COD is paid out on the agreed cycle with a statement that lists every order included.
Coverage
COD availability and exact rails (cash, mobile money, hybrid) are confirmed per market in your operating plan.
Who this fits
COD-led stores
Stores where most customers prefer to pay on delivery and need a reconciled, on-time payout.
Marketplaces & resellers
Operators consolidating COD across multiple sellers who need a single source of truth.
Cross-border brands
Brands collecting COD in multiple African markets who need per-country reconciliation in one view.
Common questions
How is COD reconciled?
Riders and PUDO partners deposit collected cash on a fixed schedule. Each deposit is matched to the parcels it relates to and posted against the seller's COD ledger.
When am I paid out?
On the agreed payout cycle (typically weekly), net of MFT's COD service fee. The remittance is sent with a line-item statement of every order included.
What if the customer refuses on delivery?
The parcel is returned through Returns Handling and the COD is not collected. You see the refusal reason and the parcel's resolution path in the same view.
Is COD available in every market?
Where regulation and partner infrastructure allow. Availability is confirmed per market in your operating plan, with mobile-money alternatives offered where COD isn't viable.
Can a buyer pay with mobile money instead of cash?
Yes, in markets where a mobile-money rail is configured for collection — the rider takes payment on the till or wallet recorded for your account and waits for the confirmation before handing over the parcel. Each country page lists the collection methods actually configured for that market, so you can state the right options at checkout.
What currency am I settled in, and can I be paid in another one?
Collections settle in the market's local currency, shown per market on the COD & SLA notes page. Conversion or consolidated cross-market settlement is a commercial arrangement confirmed in your service schedule rather than a default.
What happens if a buyer only pays part of the amount?
Part payment is logged as its own outcome with the amount taken and a reason code, and the shortfall appears as a flagged line on the daily reconciliation rather than being quietly netted off. You decide whether the parcel is released, held or returned under the rule set at onboarding.
Often paired with this
Ecommerce Fulfillment Services in Africa
COD collection inside MFT's full ecommerce order fulfillment operation for African sellers.
Customer Confirmation Support
Pre-delivery confirmation that reduces COD refusal rates.
Seller Updates
Per-order COD status reported back to the seller.
Returns Handling
Refused-on-delivery COD parcels are processed as returns.
Add cod collection support to your fulfillment plan.
Share product, volume, and target markets. MFT will quote it as part of a full fulfillment plan.