Which currency is cash on delivery settled in?

The local settlement currency of the market the parcel was delivered in, listed per market in the table on this page. Consolidated or converted settlement across markets is a commercial arrangement in your service schedule, not a default.

How often is COD reconciled?

Collections are reconciled against your order manifest on the cadence published per market — in most markets daily — and every payout carries the reconciliation reference so each amount traces back to named orders.

What is deducted before a COD payout?

Refused and returned parcels are itemised on the same statement, and deduction handling is set in your market service schedule rather than applied at MFT's discretion. Nothing is netted off without appearing as a line you can query.

How do I dispute a COD line?

Raise a line-level query against the daily reconciliation reference within the window in your service schedule. The parcel's reason code, rider record and collection evidence are reviewed before the next payout runs.

COD & Service-Level Notes | MFT Fulfillment Centre

Q: Does MFT publish a guaranteed delivery time?

No. Cut-off wording and service-level ranges on country pages describe the operating pattern per route; the committed service level for your account is documented in your signed agreement. We do not publish blanket delivery-time guarantees we cannot hold on every route.

COD & Service-Level Notes

What cash-on-delivery settlement and service levels mean in practice at MFT. Binding commitments live in your signed service agreement, not on this page.

1. COD availability

Cash-on-delivery is available in selected markets, cities and product categories. Whether COD is live for a given route is published on each country page as part of that market's capability matrix, with the date operations last verified it.

2. Settlement basis by market

COD settlement currency, reconciliation cadence and payout basis by market
Market	Settlement currency	Reconciliation	Payout basis	Verified
Kenya	Kenyan shilling (KES)	Daily, against your order manifest	Confirmed in your Kenya service schedule	2026-08-21
Tanzania	Tanzanian shilling (TZS)	Daily, against your order manifest	Confirmed in your Tanzania service schedule	2026-08-21
Uganda	Ugandan shilling (UGX)	Daily, against your order manifest	Confirmed in your Uganda service schedule	2026-08-21
Rwanda	Rwandan franc (RWF)	Daily, against your order manifest	Confirmed in your Rwanda service schedule	2026-08-24
Zambia	Zambian kwacha (ZMW)	Daily, against your order manifest	Confirmed in your Zambia service schedule	2026-08-19
Ghana	Ghanaian cedi (GHS)	Daily, against your order manifest	Confirmed in your Ghana service schedule	2026-08-21
Nigeria	Nigerian naira (NGN)	Daily, against your order manifest	Confirmed in your Nigeria service schedule	2026-08-21
Senegal	West African CFA franc (XOF)	Daily, against your order manifest	Confirmed in your Senegal service schedule	2026-08-21

3. Reconciliation and deductions

Collected cash is reconciled against your order manifest, parcel by parcel. Refused and returned parcels are itemised on the same statement; deduction handling is confirmed in your market service schedule. See our Returns policy for how a refused parcel is handled physically.

4. Disputes

Raise a line-level query against the daily reconciliation reference within the window set in your service schedule. The parcel's reason code, rider record and collection evidence are reviewed before the next payout.

5. Service levels

Delivery windows, reattempt counts, cut-off times and escalation paths depend on city, route, product type and volume. Published cut-off wording on country pages describes the operating pattern; the committed service level for your account is documented in the signed service agreement. MFT does not publish blanket delivery-time guarantees.

6. Order updates

Where a market shows WhatsApp order confirmation or delivery pings as verified, those notifications form part of the operating flow, not a separate guarantee. Availability is per market and per capability matrix.

7. Questions

Contact your operations desk or email info@mftfulfillmentcentre.com.