Inventory receiving & storage
Live- Coverage
- Dakar — goods-in booking, count against your packing list, and secured storage.
- You confirm
- Product type, monthly volume, storage duration
Verified 2026-08-19
🇸🇳West Africa market · West Africa corridor
Ecommerce fulfillment in Senegal — Dakar warehousing & COD delivery services.
MFT provides ecommerce fulfillment services in Senegal from Dakar: warehousing and pick-and-pack where available, French-language confirmation before dispatch, daily door delivery across the capital, scheduled runs to Thiès, Mbour, Touba and Saint-Louis, and COD delivery services collected in CFA francs via cash, Wave or Orange Money.
Dakar · Cross-border fulfilment only
Greenwich Mean Time (GMT, UTC+0)
Storage confirmed per product
Where your stock sits is stated before you ship
Door delivery · Live
1 live zone, 4 on scheduled runs
COD in XOF
Verified 2026-08-21
Local operating reality
Built for sellers that need ecommerce fulfillment and COD delivery services in Senegal.
Senegal is one of West Africa's most practical entry markets for ecommerce fulfillment: Dakar concentrates most of the buying power, the port and the courier density, and French-language customer contact is the norm rather than the exception. But sellers still need somewhere reliable to hold stock, local coordination, customer confirmation before delivery, and a clear return process. Most orders around Dakar are still cash on delivery, settled in CFA francs and increasingly reconciled alongside mobile money (Wave, Orange Money), so the money trail matters as much as the delivery. MFT Senegal operates a daily Dakar run covering Dakar Plateau, Almadies, Ouakam, Pikine and Guédiawaye on same day to next working day service, with PUDO collection points live in Dakar at convenience stores, neighbourhood agents and selected retail partners. Scheduled runs reach Thiès and Mbour (1–3 working days), Touba and Diourbel (2–4 working days), Saint-Louis (2–4 working days) and Ziguinchor (3–6 working days), while regions outside these corridors are confirmed at onboarding. Storage and order preparation are confirmed in Dakar against your product type and monthly volume, cash on delivery is collected in CFA francs (cash, Wave or Orange Money) and reconciled against your order list, and returns are collected and inspected — so the market can be tested with control rather than through ad-hoc rider arrangements.
Honest comparison
Comparing 3PL and fulfillment companies in Senegal? Here's exactly what MFT runs.
Most Senegal sellers shortlist two or three providers before committing stock. So rather than claim to be the best, here is a plain list of what MFT operates in Senegal and what it does not — use it to compare against any other provider on your list.
What MFT runs in Senegal
- Dakar storage and order preparation where the route and product allow
- French-language customer confirmation before a COD parcel is dispatched
- Pick, pack and dispatch against your orders
- Daily door delivery across Dakar, Pikine, Guédiawaye and Rufisque, with other regions quoted route by route
- Cash on delivery collected in CFA francs and reconciled on an agreed payout schedule
- PUDO collection at convenience stores, neighbourhood agents and selected retail partners where door delivery keeps failing
- Returns collected, inspected and restocked where the product allows
- Cross-border routes from Ghana and Nigeria under one operator
What MFT does not cover
- No nationwide coverage claim — Thiès, Touba and Saint-Louis are quoted route by route
- No guaranteed local warehousing; where unavailable, stock is held in a nearby MFT market
- No published flat rate card; pricing depends on product, weight, volume and route
- No storage of restricted, perishable or unlicensed regulated products
- No informal rider cash arrangements — COD is reconciled against your order list
Current operating state
What MFT can actually run in Senegal today.
Each line is the operational state verified by operations, not a service brochure. Where something depends on your product or volume, it says so.
Pick & pack
Live- Coverage
- Dakar — pick and pack against your packaging spec.
- You confirm
- Packaging spec, SKU count, insert requirements
Verified 2026-08-19
Door delivery
Live- Coverage
- Dakar daily; Thiès, Touba, Saint-Louis and Ziguinchor on scheduled runs.
- You confirm
- Destination town, parcel weight and dimensions
Verified 2026-08-19
Cash on delivery
Live- Coverage
- Collected in XOF — cash, Wave and Orange Money — reconciled per order.
- You confirm
- Order value ceiling, payout account, remittance cycle
Verified 2026-08-19
PUDO collection
Partner-operated- Coverage
- Partner counters in Dakar; regional towns confirmed per route.
- You confirm
- Parcel dimensions and holding period
Verified 2026-08-19
Returns
Live- Coverage
- Returns consolidate to Dakar for inspection, restock or disposal.
- You confirm
- Inspection rules, restock or dispose instruction
Verified 2026-08-19
Cross-border movement
Route-based- Coverage
- Ghana and Nigeria lanes on the West Africa corridor, planned route by route.
- You confirm
- Stock origin, product documentation, licensed broker
Verified 2026-08-19
WhatsApp order confirmation
Live- Coverage
- Pre-dispatch confirmation on WhatsApp in French and Wolof. Customers who do not reply on WhatsApp are called before dispatch.
- You confirm
- Sender number, approved message template, opt-out handling
Verified 2026-08-21
WhatsApp delivery pings
Live- Coverage
- Dispatched, out-for-delivery, delivered, failed and returned pings on WhatsApp in French and Wolof. Customers who do not reply on WhatsApp are called before dispatch.
- You confirm
- Order feed or manual dispatch list, customer number format, quiet hours
Verified 2026-08-21
| Capability | Current state | Coverage | You confirm |
|---|---|---|---|
| Inventory receiving & storage | Live Verified 2026-08-19 | Dakar — goods-in booking, count against your packing list, and secured storage. | Product type, monthly volume, storage duration |
| Pick & pack | Live Verified 2026-08-19 | Dakar — pick and pack against your packaging spec. | Packaging spec, SKU count, insert requirements |
| Door delivery | Live Verified 2026-08-19 | Dakar daily; Thiès, Touba, Saint-Louis and Ziguinchor on scheduled runs. | Destination town, parcel weight and dimensions |
| Cash on delivery | Live Verified 2026-08-19 | Collected in XOF — cash, Wave and Orange Money — reconciled per order. | Order value ceiling, payout account, remittance cycle |
| PUDO collection | Partner-operated Verified 2026-08-19 | Partner counters in Dakar; regional towns confirmed per route. | Parcel dimensions and holding period |
| Returns | Live Verified 2026-08-19 | Returns consolidate to Dakar for inspection, restock or disposal. | Inspection rules, restock or dispose instruction |
| Cross-border movement | Route-based Verified 2026-08-19 | Ghana and Nigeria lanes on the West Africa corridor, planned route by route. | Stock origin, product documentation, licensed broker |
| WhatsApp order confirmation | Live Verified 2026-08-21 | Pre-dispatch confirmation on WhatsApp in French and Wolof. Customers who do not reply on WhatsApp are called before dispatch. | Sender number, approved message template, opt-out handling |
| WhatsApp delivery pings | Live Verified 2026-08-21 | Dispatched, out-for-delivery, delivered, failed and returned pings on WhatsApp in French and Wolof. Customers who do not reply on WhatsApp are called before dispatch. | Order feed or manual dispatch list, customer number format, quiet hours |
Warehousing and storage
Warehousing solutions in Senegal: where your stock sits and what happens next.
Storage only matters if the stock can be picked, packed and dispatched the same operating day. These are the states operations has signed off — not a warehouse brochure.
Where your stock actually sits
MFT receives, stores and picks stock in Dakar. Regional orders ship out of Dakar on scheduled runs — there is no second storage location in Senegal. Storage is confirmed against your product type and monthly volume.
MFT does not operate its own facility in Senegal. The storage and dispatch arrangement is named in writing before you ship, so you always know who is holding your stock.
Live
Storage and goods-in
Dakar — goods-in booking, count against your packing list, and secured storage.
You supply: Product type, monthly volume, storage duration
Verified 2026-08-19
Live
Pick, pack and dispatch
Dakar — pick and pack against your packaging spec.
You supply: Packaging spec, SKU count, insert requirements
Verified 2026-08-19
Live
Returns back to stock
Returns consolidate to Dakar for inspection, restock or disposal.
You supply: Inspection rules, restock or dispose instruction
Verified 2026-08-19
What stored stock can reach on a live run
1 live door-delivery zone dispatch from this storage arrangement. Cut-off and service level are stated per zone in the coverage table.
- Dakar · Same day to 1 working day
Ecommerce sellers
Ecommerce fulfillment and shipping in Senegal.
Two questions online sellers ask before they move stock into a new African market — answered from this market's own operating record.
Ecommerce fulfillment services in Senegal
Ecommerce fulfillment services in Senegal start at the Dakar bench: stock is received against a goods-in count, stored under your own SKU list, then picked and packed per order rather than in daily batches. Refused and undelivered parcels come back through the same bench with a reason code attached. That is what makes an order traceable later, when a buyer disputes what arrived.
Ecommerce shipping from Dakar
Ecommerce shipping out of Dakar runs against a published dispatch cut-off (same-day dispatch on orders confirmed before the daily cut-off, scheduled runs — confirmed at onboarding) onto the Dakar, Thiès, Diourbel, Saint-Louis, Ziguinchor coverage rows. Where a buyer is not home, collection is available on the Dakar rows. Cash on delivery is captured per order in XOF and reconciled against your manifest.
Service availability
Check what is configured for your destination.
Pick the destination and, if your stock sits in another market, the origin. Answers come from the verified coverage rows — an unconfigured route says so rather than guessing.
Dakar, Senegal
Row verified 2026-08-21 · Same-day dispatch on orders confirmed before the daily cut-off
- Door deliveryAvailable
Same day to 1 working day. Same-day dispatch on orders confirmed before the daily cut-off.
- PUDO collectionAvailable
Collection points are published for Dakar. The assigned point is confirmed per order.
- Cash on deliveryAvailable
Collected and reconciled in XOF. Settlement terms are confirmed in your service schedule.
- ReturnsAvailable
Refused parcels are collected, reason-coded and returned on the same route. Disposition follows your written rule.
- Cross-border into this marketNot needed
Select a stock origin to check the corridor. Local stock needs no corridor review.
Coverage
Where MFT delivers in Senegal.
Search your destination town. Rows show door delivery, PUDO, COD, returns, dispatch cut-off and the service-level range for that province.
Dakar
LiveDakar Plateau, Almadies, Ouakam, Pikine, Guédiawaye
- Door
- Yes
- PUDO
- Yes
- COD
- Yes
- Returns
- Yes
- Service level
- Same day to 1 working day
- Cut-off
- Same-day dispatch on orders confirmed before the daily cut-off
Verified 2026-08-21
Thiès
Scheduled runsThiès, Mbour, Saly
- Door
- Yes
- PUDO
- No
- COD
- Yes
- Returns
- Yes
- Service level
- 1–3 working days
- Cut-off
- Scheduled runs — confirmed at onboarding
Verified 2026-08-21
Diourbel
Scheduled runsTouba, Mbacké, Diourbel
- Door
- Yes
- PUDO
- No
- COD
- Yes
- Returns
- Yes
- Service level
- 2–4 working days
- Cut-off
- Scheduled runs — confirmed at onboarding
Verified 2026-08-21
Saint-Louis
Scheduled runsSaint-Louis city
- Door
- Yes
- PUDO
- No
- COD
- Yes
- Returns
- Yes
- Service level
- 2–4 working days
- Cut-off
- Scheduled runs — confirmed at onboarding
Verified 2026-08-21
Ziguinchor
Scheduled runsZiguinchor and Casamance towns
- Door
- Yes
- PUDO
- No
- COD
- Yes
- Returns
- Yes
- Service level
- 3–6 working days
- Cut-off
- Scheduled runs — confirmed at onboarding
Verified 2026-08-21
Other regions
Not configuredRegions outside the scheduled runs
- Door
- No
- PUDO
- No
- COD
- No
- Returns
- No
- Service level
- Confirmed at onboarding
- Cut-off
- Confirmed at onboarding
Verified 2026-08-21
Collection rows marked PUDO? Read how PUDO collection works in Senegal.
How the operation works
One order, end to end, in Senegal.
Five stages, in the order they happen. Nothing here depends on a route MFT does not run.
- 1
Stock arrives
Inventory is received and counted in Dakar. MFT's scope begins after destination-country customs clearance — MFT is not your customs broker.
- 2
Order lands
Your order file reaches MFT and is picked and packed against your SKU list.
- 3
Customer confirms
The customer is contacted on WhatsApp to confirm the order and delivery window before a rider is dispatched.
- 4
Delivery attempt
The parcel moves on a route MFT runs in Senegal. Service level follows the coverage row for that destination.
- 5
Money and reconciliation
Collected XOF is reconciled line by line against your manifest, with the delivery outcome and reason code on the same statement.
Customs and clearance support depends on product type, route, destination market, and documentation provided.
Cash on delivery
How COD money moves in Senegal.
COD is a cash-handling responsibility, not a checkbox. Amounts are collected and settled in XOF.
Senegal COD operating terms
- Settlement currency
- West African CFA franc (XOF)
- Collection methods
- Cash at the door · Wave · Orange Money
- Reconciliation cadence
- Daily, against your order manifest
- Payout cadence
- Confirmed in your Senegal service schedule
- Refusals and returns
- Refused and returned parcels are itemised on the same statement — deduction handling is confirmed in your Senegal service schedule
- Dispute process
- Raise a line-level query against the daily reconciliation reference within the window set in your service schedule; the parcel's reason code, rider record and collection evidence are reviewed before the next payout.
What appears on the reconciliation report
Every collected order is reported against these fields, so a payout can always be traced back to a parcel.
- Order reference
- Parcel reference
- Destination town and region
- Collection method
- Amount collected in XOF
- Delivery outcome and reason code
- Attempt count
- Collection date and time
- Payout batch reference
Want the stage-by-stage version? Read how COD runs in Senegal.
Operating presence
What MFT physically has in Senegal.
Office, storage arrangement and merchant desk are three different things — stated separately so nothing is inferred from the word 'hub'.
Cross-border fulfilment only
MFT Senegal office
Storage arrangement
Where your stock actually sits
MFT receives, stores and picks stock in Dakar. Regional orders ship out of Dakar on scheduled runs — there is no second storage location in Senegal. Storage is confirmed against your product type and monthly volume.
Regional merchant desk
One desk for every MFT market
Merchant enquiries for Senegal are handled on +1 289 969 7309. It is MFT's regional merchant desk, not a local Senegal line — one merchant channel deliberately covers every MFT market.
Talk to MFT about fulfillment in Senegal
One merchant desk handles enquiries for every MFT market. Messages open with Senegal context already attached, so you don't repeat yourself.
- WhatsApp — Senegal desk
- +1 289 969 7309
- When we reply
- 09:30 AM – 06:30 PM · Mon, Tues, Wed, Thur, Fri, Sun
Every submitted form returns a tracking reference and a reply within 1 business day, on WhatsApp or email — the same commitment as the contact page.
- Presence
- MFT serves Senegal through partner facilities and routed delivery rather than an MFT-run office. Coverage is confirmed per product and volume before onboarding.
Best-fit sellers
Who MFT Senegal works best for.
- Sellers entering Senegal
- West Africa regional brands
- Importers testing demand
- Beauty and personal care sellers
- Fashion and accessories sellers
- Wellness brands
- Sellers expanding from Ghana or Nigeria
Part of MFT's ecommerce fulfillment services for African sellers.
Cross-border routes
Cross-border routes from Senegal.
Senegal can support selected West Africa fulfillment planning with Ghana and Nigeria depending on product type, route, documentation, and destination-market readiness.
Senegal fulfilment plan
Get a Senegal fulfilment plan.
- What to bring: where your stock sits today, destination towns, monthly order volume and product type.
- What comes back: the coverage rows that apply to you, COD terms in XOF, storage arrangement and anything that needs a route review.
Merchant use cases
How sellers typically use MFT in Senegal.
Operational situations MFT supports — not endorsements or guaranteed outcomes.
Local sellers scaling in Senegal
Brands graduating from self-fulfillment use MFT to hold stock, pack orders, and dispatch consistently across Senegal as monthly volume grows.
Sellers handling cash on delivery
Operators whose buyers prefer COD use MFT's structured collection and remittance flow instead of chasing payments rider by rider.
Brands managing failed deliveries and returns
Sellers with high reattempt or returns volume use MFT's confirmed-before-dispatch flow plus PUDO collection to keep delivery costs under control.
These illustrate the kinds of seller and partner situations MFT typically supports. Exact scope, pricing, and outcomes depend on market, product category, route, and operating period.
FAQ
Coverage, collection and dispute questions
Delivery windows, where PUDO collection is available, how disputes are reviewed — and the rest of the common questions about MFT in Senegal.
These are the published service levels on the Senegal coverage rows — Dakar: same day to 1 working day, Thiès: 1–3 working days, Diourbel and Saint-Louis: 2–4 working days and Ziguinchor: 3–6 working days. Dispatch depends on the cut-off (same-day dispatch on orders confirmed before the daily cut-off and scheduled runs — confirmed at onboarding), and the actual window a buyer experiences also depends on customer confirmation, parcel dimensions and the route schedule for that area. For anywhere outside those rows the route is reviewed before an order is accepted; no delivery window is promised until onboarding confirms it.
Collection is available on the Dakar coverage rows in Senegal. These are vetted partner-operated locations, not MFT-owned branches, so the specific collection point, its opening hours, the holding deadline and the collection evidence required are sent to the buyer with the pickup notification rather than published here.
You raise a line-level query using the reconciliation reference or the parcel reference, within the window stated in your service schedule. MFT then reviews the order reference, the delivery or collection reason code, the custody and rider record, the delivery or collection evidence, the amount collected in West African CFA franc (XOF) and the payout batch the line sits in before the query is closed. Outcomes follow that evidence — no automatic refund and no fixed resolution time are promised unless your contract states one.
Dakar is our operational hub, with regular delivery into Thiès, Rufisque, and selected regional towns. Coverage beyond the Dakar region is reviewed per route depending on volume and product type.
Senegal is served selectively rather than end to end, so the fair comparison is on specifics: whether Dakar storage is available for your product, whether buyers are confirmed in French before dispatch, and how CFA franc collections are reconciled. Our ten-point checklist at /resources/fulfillment-companies-senegal lets you score MFT against any other provider on those points.
At the door the rider confirms the buyer and order, then takes cash or a mobile money payment on Wave, Orange Money, or Free Money, waits for the confirmation SMS, and hands over the parcel. We reconcile daily against your manifest and remit in West African CFA francs on an agreed cadence. COD is eligible for orders with a captured phone and address inside our Senegalese coverage zone, in allowed categories, and under a per-parcel value ceiling agreed at onboarding — higher-value or restricted items go prepaid or PUDO. If the buyer refuses, can't be reached, or pays only part, the rider logs a reason code, the parcel is rescheduled up to the agreed number of attempts, then held at a nearby PUDO point or returned to the Dakar hub for you to restock, retry, or recall.
PUDO points are neighbourhood shops and agents in Dakar and its suburbs. Buyers who miss a door delivery, or who prefer to collect nearby, can pick up from the closest agent — which reduces failed attempts on busy urban routes.
Undelivered and refused parcels come back to the Dakar hub, are quality-checked against your return rules, and are restocked, disposed of, or returned to sender per your instruction. Each parcel carries a reason code so patterns are easy to spot.
Yes. Senegal is the western anchor of our West Africa corridor, with planned freight movement to and from Accra and Lagos. MFT handles the logistics leg; customs entry, licences, and duties stay with the seller's licensed broker.
Submit a quote naming Senegal as your delivery market, your product category, target cities, and expected monthly volume. The Dakar team confirms coverage and proposes a warehousing plus last-mile setup that fits your business.
Every Senegalese COD order carries its order reference, destination row, delivery reason code, rider custody record, delivery evidence and the CFA franc amount collected. Those lines are matched against your manifest so each collected amount traces back to a named parcel, and refused, partial or undelivered collections carry a reason code instead of quietly disappearing from the total. Payout timing and any deductions are confirmed in your service schedule.
When a door delivery cannot complete, or the buyer prefers to collect, the parcel is routed to a configured collection point and the buyer is notified with the point, its opening hours and a collection code. At the point the buyer presents that code plus ID matching the order name, the parcel is released and the collection is logged against the order. If it is not collected within the holding arrangement confirmed at onboarding, the parcel returns to the Dakar hub with a reason code attached.
Collections are reconciled against your order manifest and remitted in CFA francs on the payout cadence agreed at onboarding. Each payment is accompanied by the reconciliation detail so amounts can be traced back to named orders, and refused or partial collections are reported with a reason code.
COD is configured on the Dakar, Thiès, Diourbel, Saint-Louis and Ziguinchor coverage rows published on the Senegal country page. Anything outside those rows goes through route review before COD is switched on, because a collection we cannot reconcile is worse for you than a prepaid order.
Collections settle in West African CFA franc (XOF). Reconciliation runs daily, against your order manifest, and payout timing is confirmed in your senegal service schedule — the schedule is written into your agreement rather than left open. Every payment arrives with the reconciliation reference behind it, so each amount ties back to named orders.
The rider logs a reason code at the point of refusal — refused, not reachable, wrong address, part payment — and the parcel is rescheduled up to the attempt count agreed at onboarding. After that it is held for collection where a pickup point is available, or brought back to the Dakar intake for you to restock, retry or recall. The reason code stays attached to the order so repeat failure patterns are visible instead of anecdotal.
Parcels routed to a pickup point are held at a vetted partner location in Dakar. The buyer gets a collection notification with the parcel reference, collects during the partner's own opening hours, and the collection is logged against the order. Where COD applies, the partner takes payment on collection using the same methods as door delivery.
Collection is verified against the parcel reference and the phone number on the order. Partner locations ask for the reference and, where the order is high value or the collector is not the buyer, identification matching the order name. Rules that go beyond that — a fixed value threshold, a signature requirement — are set in your service schedule so your customer-facing copy can state them accurately.
Returns run on the Dakar, Thiès, Diourbel, Saint-Louis and Ziguinchor rows. A parcel that is refused, undelivered after the agreed attempts, or left uncollected past its holding window is logged against the original order, brought back for inspection at intake, and resolved on your instruction — restock, hold or return to sender. Who bears each leg and the holding window itself are commercial terms in your agreement, not a site-wide promise.
Stock for Senegal is received and held under the arrangement named on the Senegal country page before you ship anything — Dakar is the working intake and dispatch point for this market. Goods-in is counted against your manifest, discrepancies are raised the same operating day, and you are told in writing who is holding the stock rather than being given a generic "our warehouse" answer.
Storage, goods-in counting, pick and pack, labelling and dispatch handover run as one sequence for Senegal — stored stock is only useful if it can leave on the same operating day, so both sides sit with the same team. Packaging specification, insert handling and any SKU-level rules are set at onboarding and applied per order, not improvised at the bench.
MFT supports major cities and serviceable regions. Exact delivery coverage, timelines, COD availability, and PUDO options depend on location, product type, order volume, and operating route.
Still shortlisting providers? Read the full checklist for choosing a fulfillment company in Senegal.
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