PUDO Pickup Points
A vetted neighborhood network that turns last-mile cost and address friction into a quick walk to a shop the customer already trusts.
Inside PUDO Pickup Points
- Vetted PUDO partners in serviceable neighborhoods
- Parcel code + ID verification for handover
- Hold-for-collection window per market
- Returns intake at the same PUDO points
- Partner signage, training, and a simple handling flow
- Status: at PUDO, collected, returned to MFT
The operational flow
- 1
Routing
Picked orders for PUDO are routed from the warehouse to the partner closest to the customer.
- 2
Notification
The customer is notified with the partner address, opening hours, and a collection code.
- 3
Collection
The customer presents the code, the partner hands the parcel over, and the system logs the collection.
- 4
Returns capture
Uncollected parcels and customer returns are picked up from the partner on a recurring sweep.
Coverage
MFT operates a growing PUDO network across all eight supported markets. See the PUDO page for the live network overview.
Who this fits
Price-sensitive shoppers
Customers who'd rather walk five minutes and save on delivery than pay a city-zone rate.
Hard-to-find addresses
Suburbs and informal areas where an exact door address is unreliable — but the local pharmacy is a landmark.
Working customers
Customers who can't take a daytime delivery and want to collect on their schedule.
Common questions
What is a PUDO point?
A Pick-Up Drop-Off location — a trusted local shop, pharmacy, petrol station, or mini-mart where customers collect or return parcels. It's cheaper and more reliable than door delivery in many African neighborhoods.
How does the customer collect?
They get a notification with the partner's address and a parcel code. They show the code (and ID for higher-value parcels), the partner hands over the parcel, and the system logs the collection.
What if a parcel isn't collected?
PUDO partners hold parcels for a defined window. Uncollected parcels are returned through MFT's structured returns flow — see Returns Handling.
Can I become a PUDO partner?
Yes — see the PUDO partner kit. MFT vets shops in serviceable areas, provides signage and training, and supplies a simple parcel handling flow.
Can a customer pay cash on delivery when collecting at a PUDO point?
Where COD is configured for that market, yes — the partner takes payment on collection using the same methods as door delivery, and the collection is reconciled on the same daily manifest. Where COD is not configured, the parcel must be prepaid before it is routed to a pickup point.
Does someone else collect on the buyer's behalf?
A nominated collector can pick up with the parcel reference, and identification matching the order name is asked for on higher-value parcels. Any stricter rule — a value threshold or a signature requirement — is set in your service schedule so your customer messaging matches what partners actually enforce.
Which markets have live PUDO collection?
PUDO is not switched on everywhere. Each country page publishes a capability matrix showing whether pickup is live, partner-operated, route-based or not configured in that market, and the coverage table lists the specific areas it applies to.
Add pudo pickup points to your fulfillment plan.
Share product, volume, and target markets. MFT will quote it as part of a full fulfillment plan.