Practical fulfillment guides for selling across African markets.
Understand warehousing, order confirmation, pick and pack, delivery, COD reconciliation, PUDO collection and returns across MFT's serviceable African markets. Every market guide distinguishes live operations, scheduled routes and services requiring confirmation.
The fundamentals, before you compare anyone
What third-party logistics is, how the fulfillment process runs end to end, whether to outsource it at all, and what it is likely to cost.
What is 3PL logistics?
The definition, the scope boundary between you and the provider, how a 3PL differs from a courier, and what it charges for.
OpenHow ecommerce fulfillment works
One authoritative walkthrough of the order fulfillment process: stock intake, confirmation, pick and pack, dispatch, COD reconciliation and returns.
Open3PL vs DIY fulfillment in Africa
A decision framework for weighing an in-house operation against a third-party provider across MFT's eight markets.
OpenFulfillment cost estimator
Model receiving, storage, pick and pack, delivery, COD and returns against your own volume before you request a quote.
OpenOperational guides that apply in every market
Cash on delivery, parcel collection, cross-border routes, returns and order integration — the five workflows every seller has to get right.
COD operations guide
Confirmation before dispatch, delivery attempts and failures, returns intake, and the daily reconciliation that traces a payout line back to a parcel.
Read the guidePUDO collection guide
Route eligibility, point confirmation, the collection reference and ID required at the counter, rescheduling, and uncollected parcel handling.
Read the guideCross-border route guide
Scheduled corridors, what actually sets a lead time, where clearance responsibility sits, and how service is confirmed by destination country.
Read the guideReturns and exchanges guide
Return triggers and timelines, inspection and restocking rules, how exchanges run as two movements, and refunds on cash on delivery orders.
Read the guideIntegrations guide
Worked Shopify, WooCommerce and direct API workflows for syncing orders, statuses and stock levels with fulfillment.
Read the guideEstimate your fulfillment cost before you ask for a quote
Put in your monthly orders, your delivery mix and your COD share, and see which activities drive the cost. Nothing is sent anywhere until you choose to request a quote.
Activity planner
Model the work MFT has to price — not a flat rate.
Enter your real demand. The planner turns it into storage units, pick/pack orders, delivery attempts, PUDO handoffs, COD exposure and returns work, then flags anything that contradicts the verified coverage row.
Planning profile
Standard governed setup
Kenya · Nairobi
Row verified 2026-08-21
Average stock to scope
555 units
Planning quantity, not a storage guarantee.
Pick & pack orders
500
1.2 average units per order.
Door attempts
518
450 door orders plus re-attempt workload.
PUDO handoffs requested
50
PUDO is published for this row; the assigned point stays order-specific.
COD orders
350
263 successful at the entered success rate.
COD value processed
Enter order value
Planning exposure for payment and reconciliation controls — not an MFT fee.
Returns / RTO events
60
Each needs custody, reason coding and a disposition rule.
Confirmation contacts
500
Workload included before dispatch release.
Priced separately in a quote: receiving, storage, pick/pack, packaging, confirmation, door attempts, PUDO, COD controls, returns, special handling and any approved cross-border leg.
An operational estimate, not a quotation. Freight forwarding, duties, licensing, regulated-product approval and unreviewed remote routes are excluded.
How to choose a fulfillment company, market by market
Ten checks to run against every provider on your shortlist — storage location, confirmation before dispatch, COD reconciliation, attempts, returns and contracts.
Fulfillment companies in Kenya
Buyer's guide to Kenya fulfilment companies: score any provider on 10 checks — M-Pesa COD payouts, Nairobi same-day, upcountry routes, returns.
Read the checklist🇹🇿Fulfillment companies in Tanzania
Comparing fulfilment companies in Tanzania? Ten checks first: Dar es Salaam storage, COD reconciliation, confirmation calls, attempts, returns and contracts.
Read the checklist🇺🇬Fulfillment companies in Uganda
Comparing fulfilment companies in Uganda? Ten checks first: Kampala storage, COD reconciliation, confirmation calls, delivery attempts, returns and contracts.
Read the checklist🇷🇼Fulfillment companies in Rwanda
Comparing fulfilment companies in Rwanda? Ten checks first: where stock sits, Kigali dispatch cadence, RWF COD reconciliation, attempts and returns.
Read the checklist🇿🇲Fulfillment companies in Zambia
Comparing fulfilment companies in Zambia? Ten checks first: Lusaka storage, kwacha COD reconciliation, delivery attempts, Copperbelt routes, returns, contracts.
Read the checklist🇬🇭Fulfillment companies in Ghana
Comparing fulfilment companies in Ghana? Ten checks first: Accra storage, COD reconciliation, confirmation calls, delivery attempts and returns.
Read the checklist🇳🇬Fulfillment companies in Nigeria
Comparing fulfilment companies in Nigeria? Ten checks first: Lagos storage, COD reconciliation, confirmation calls, delivery attempts, returns and contracts.
Read the checklist🇸🇳Fulfillment companies in Senegal
Comparing fulfilment companies in Senegal? Ten checks first: Dakar storage, CFA franc COD reconciliation, French confirmation calls and returns.
Read the checklistLonger reads on models, corridors and cash
For decisions bigger than picking a provider — whether to run fulfillment yourself, how cross-border routes really work, and what COD costs.
3PL vs DIY fulfillment in Africa
A decision framework for sellers weighing an in-house operation against a third-party provider across the eight markets MFT serves.
Read the guideCross-border Africa logistics corridors
How stock actually moves between East and West African markets, what documentation sits with you, and where routes are quoted individually.
Read the guideCOD in Nigeria and Ghana
What cash on delivery costs you in practice, and the reconciliation discipline that keeps it from leaking margin.
Read the guideHow cash on delivery actually runs, market by market
Confirmation before release, dispatch custody, proof of delivery, and reconciliation you can trace from a payout line back to a parcel.
Kenya COD fulfillment operations
How MFT runs cash on delivery in Kenya: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideGhanaGhana COD fulfillment operations
How MFT runs cash on delivery in Ghana: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideSenegalSenegal COD fulfillment operations
How MFT runs cash on delivery in Senegal: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideTanzaniaTanzania COD fulfillment operations
How MFT runs cash on delivery in Tanzania: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideZambiaZambia COD fulfillment operations
How MFT runs cash on delivery in Zambia: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideUgandaUganda COD fulfillment operations
How MFT runs cash on delivery in Uganda: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideNigeriaNigeria COD fulfillment operations
How MFT runs cash on delivery in Nigeria: order confirmation before release, dispatch custody, proof of delivery, collected-amount capture and reconciliation against your payout batch.
Read the guideParcel collection: eligibility, codes and exceptions
Which routes carry collection, how the point is confirmed, what the buyer presents at pickup, and what happens when a parcel is not collected.
Kenya PUDO collection
How pickup and drop-off collection works in Kenya: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideGhanaGhana PUDO collection
How pickup and drop-off collection works in Ghana: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideSenegalSenegal PUDO collection
How pickup and drop-off collection works in Senegal: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideTanzaniaTanzania PUDO collection
How pickup and drop-off collection works in Tanzania: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideZambiaZambia PUDO collection
How pickup and drop-off collection works in Zambia: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideUgandaUganda PUDO collection
How pickup and drop-off collection works in Uganda: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideNigeriaNigeria PUDO collection
How pickup and drop-off collection works in Nigeria: which routes are eligible, how the collection point is confirmed, what the buyer presents at pickup, and how uncollected or disputed parcels are handled.
Read the guideDoor delivery, collection and COD, market by market
Which coverage rows carry door delivery, where a buyer can collect instead, and how cash is captured on the last leg.
Kenya last mile delivery
How last mile delivery works in Kenya: door delivery on published coverage rows from Nairobi, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideGhanaGhana last mile delivery
How last mile delivery works in Ghana: door delivery on published coverage rows from Accra, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideSenegalSenegal last mile delivery
How last mile delivery works in Senegal: door delivery on published coverage rows from Dakar, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideTanzaniaTanzania last mile delivery
How last mile delivery works in Tanzania: door delivery on published coverage rows from Dar es Salaam, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideZambiaZambia last mile delivery
How last mile delivery works in Zambia: door delivery on published coverage rows from Lusaka, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideUgandaUganda last mile delivery
How last mile delivery works in Uganda: door delivery on published coverage rows from Kampala, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideNigeriaNigeria last mile delivery
How last mile delivery works in Nigeria: door delivery on published coverage rows from Lagos, PUDO collection where it is configured, and cash on delivery captured per order.
Read the guideWorking resources for a specific market
Operational material tied to one country and one job — set-up sequences and checklists your warehouse and support teams can work from.
Kenya fulfillment readiness checklist (PDF)
Goods-in, order release, pick and pack, dispatch, tracking, COD reconciliation in KES and returns — one tickable page per stage.
Open the resourceEast Africa · KenyaKenya fulfillment guide
The full step-by-step walkthrough of how a Kenya order moves from stock intake to settled cash on delivery.
Open the resourceGet a quote against your real volume, not a rate card.
Tell us where your stock is and where it needs to go. MFT comes back with a market-by-market plan within one business day.